Aprilliyah, Tamara (2021) Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Pasien di Rumah Sakit Wates Husada Balongpanggang Gresik. Skripsi thesis, Universitas PGRI Adi Buana Surabaya.
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Official URL: https://unipasby.ac.id/
Abstract
Riset ini bertujuan untuk mengetahui sejauhmana
pengaruh fasilitas & kualitas pelayanan terhadap kepuasan
pasien Rumah Sakit Husada Balongpanggang Gresik. Teknik
pengambilan sampel mamakai sampling insidental. Dari analisis
data, dapat disimpulkan bahwa kualitas dan kualitas
pelayanan terbukti berpengaruh terhadap kepuasan pasien
Rumah Sakit Wates Husada Balopanggang Gresik baik secara
parsial maupun simultan.
Kata kunci: Fasilitas, kualitas pelayanan & kepuasan pasien.
Item Type: | Thesis (Skripsi) |
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Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory |
Divisions: | Fakultas Ekonomi dan Bisnis (FEB) > Manajemen |
Depositing User: | Endah Yuni PERPUS |
Date Deposited: | 20 Sep 2022 08:46 |
Last Modified: | 01 Dec 2022 08:13 |
URI: | https://repository.unipasby.ac.id/id/eprint/788 |